CRM Homework Help
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The definition of CRM or the Customer Relationship Management is given as the aspects of interactions that a company has with its customers, whether it is sales or service – related. In CRM Homework Help, it is given that the CRM is a term which is used to manage the relationship between business and business. The CRM uses the data analysis about the customer’s history of a company in order to improve the business relationships with the customer and simultaneously driving the sales growth. Another Definition of CRM is given in CRM Homework Help i.e. it is an approach to manage the interaction of a company with current and potential customers. The CRM approach requires the system of CRM which enables to compile the data from a range of different communication channels which includes company’s website, live chat, telephone, email, etc. The details of CRM are given in CRM Homework Help.
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Types of CRM
Depending on the development of Customer Relationship with the Business, the CRM is categorized into different types which are enlisted below in CRM Homework Help.These are
• Operational – CRM has the 1st goal of integrating and automating sales, customer support and marketing of the Customer Relationship Management System.
• Analytical – Another type of CRM is given in CRM Homework Help. The analytical CRM is responsible to collect data from multiple sources and present it to make more informed decisions.
• Collaborative – This type of CRM is used to incorporate external stakeholders like vendors, suppliers, distributors, etc.
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